Status ADUAN ICT
Description ADUAN ICT Status
Status |
Description |
Next Actor |
Next Step |
---|---|---|---|
ADUAN NEW | New ADUAN ICT application. | Head of Zone | Waiting for distribution of tasks by the Head of Zone. |
ADUAN CANCELLED | ADUAN ICT has been cancelled by applicant. | Applicant | End process. |
1ST LEVEL MAINTENANCE | ADUAN ICT in progress by 1st level support. | Staff of Zone | Waiting for Staff of Zone to do/ distribute the task. |
IT SERVICES - 2ND LEVEL SUPPORT | ADUAN ICT in progress by 2nd level support. | Head of IT Services | Waiting for Head of IT Services to do/ distribute the task. |
2ND LEVEL MAINTENANCE | ADUAN ICT in progress by 2nd level support. | Staff IT | Waiting for Staff IT to do/ distribute the task. |
VENDOR MAINTENANCE | ADUAN ICT has been reported to vendor. | Staff IT/ Head of IT Services | Waiting for vendor verification by IT staff’s. |
(NEW!) ADUAN IN PROGRESS - 1ST LEVEL SUPPORT |
ADUAN ICT still in progress by first level support. | First Level Support | Waiting for 1st level support to complete/ distribute the task. |
(NEW!) ADUAN IN PROGRESS - 2ND LEVEL SUPPORT |
ADUAN ICT still in progress by second level support. | Second Level Support | Waiting for 2nd level support to complete/ distribute the task. |
(NEW!) ADUAN FORWARD TO BRANCH / CAMPUS / ZONE |
ADUAN ICT has been forwarded to the right campus zone. | Head of Zone | Waiting for Head of Zone to do/ distribute the task. |
(NEW!) ADUAN RECHANNEL TO NEW CATEGORY FOR 1ST LEVEL SUPPORT |
ADUAN ICT has been rechannel to the right category for 1st level support action. | Head of Zone | Waiting for Head of Zone to do/ distribute the task. |
(NEW!) ADUAN RECHANNEL TO NEW CATEGORY FOR 2ND LEVEL SUPPORT |
ADUAN ICT has been rechannel to the right category for 2nd level support action. | Head of IT | Waiting for Head of IT to do/ distribute the task. |
ADUAN COMPLETED | ADUAN ICT has been completed. | Applicant | Applicant need to do verification and rating for completed task. |
ADUAN VERIFIED | ADUAN ICT has been verified by applicant. | Applicant | End process. |
(NEW!) ADUAN CLOSED (INCOMPLETE) |
ADUAN ICT has been closed by staff due to incomplete information or wrong channel. | Applicant | End process. |
**(NEW!) - Starting from 05/10/2020 onwards |
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