| ADUAN NEW |
New ADUAN ICT application. |
Head of Zone |
Waiting for distribution of tasks by the head of zone. |
| ADUAN CANCELLED |
ADUAN ICT has been cancelled by applicant. |
Applicant |
End process. |
| 1ST LEVEL MAINTENANCE |
ADUAN ICT in progress by 1st level support. |
Staff of Zone |
Waiting for staff of zone to do/ distribute the task. |
| 2ND LEVEL SUPPORT |
ADUAN ICT in progress by 2nd level support. |
Head of IT Services |
Waiting for head of IT services to do/ distribute the task. |
| 2ND LEVEL MAINTENANCE |
ADUAN ICT in progress by 2nd level support. |
Staff IT |
Waiting for staff IT to do/ distribute the task. |
| VENDOR MAINTENANCE |
ADUAN ICT has been reported to vendor. |
Staff IT/ Head of IT Services |
Waiting for vendor verification by IT staff’s. |
| ADUAN COMPLETED |
ADUAN ICT has been completed. |
Applicant |
Applicant need to do verification and rating for completed task. |
| ADUAN VERIFIED |
ADUAN ICT has been verified by applicant |
Applicant |
End process. |
